Automated guest journeys for day spas

Draw the path once: a welcome, a thank-you, a rebooking nudge, a win-back. Each guest enters when they qualify, and a journey whose point is a visit ends the moment they book. Twelve come drafted, with trigger, timing and a first email.

Journeys: emails that time themselves.

Second-visit converter

ActiveSample data

Who enters

Completed their first visit

14 would enter today

Wait 21 days

Email

Day 21

Come back and see us

Their therapist, their treatment, their spa

Split

Booked again since entering?

Yes

End

No

Email

Day 35

One more reason to come back

End

12 journeys, drafted.

Trigger, timing and a first-draft email included. Turn one on as is once its trigger is live, or open it in the builder.

  • New guest welcome
  • Post-visit thank you
  • Rebooking nudge
  • Second-visit converter
  • At-risk win-back (60 days)
  • Lapsed win-back (90 days)
  • Last call (6 months)
  • Birthday treat
  • VIP thank you
  • Gift card buyer
  • Membership invitation
  • Membership save

Journeys questions

Straight answers, before you get in touch.

12 come drafted, each with its trigger, timing and a first email: New guest welcome, Post-visit thank you, Rebooking nudge, Second-visit converter, At-risk win-back (60 days), Lapsed win-back (90 days), Last call (6 months), Birthday treat, VIP thank you, Gift card buyer, Membership invitation, Membership save. Turn one on as is once its trigger is live, or open it in the builder.

When they book, for every journey whose point is a visit: the welcome, the rebooking nudge, the win-backs. A single-note journey such as a thank-you or a birthday treat simply runs its course.

Already on Day Spa Data? Ask us to turn Mail on.

We set up your sending address and switch on the journeys that fit. New here? Start with the dashboard.